Kill Trolls With Kindness

One of the unfortunate side effects of social networking is dealing with Internet trolls. These anonymous consumers seem to exist just to spite you. They love stirring up trouble, attacking your brand and lambasting your company on every forum, blog and social network they can find. Maybe they are a former customer with an axe to grind. Maybe they’re just looking to pick a fight. Whatever the reason, almost every company is going to have to handle a troll at some point. Here are 5 ways to help you better manage the social networking trolls:
1. Establish Ground Rules
Before trolls become an issue, establish a set of ground rules for commenting on your social profiles
2. Don’t Try to “Disappear” Them 
Trying to just “delete” your trolls and their comments might come across like you have something to hide or are trying to drown our dissenting opinions.
3. Kill Them With Kindness
Your brand and online reputation are up for grabs when you start fighting with a troll on a social networking site.
4. Reach Out for Support
If one troll seems intent on picking a fight, have your social network come to your defense.
5. Actually Listen
This might sound a little crazy, but you do have to pay attention to what the trolls are saying.
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 No one can navigate social sites and not find a "troll", someone who always finds fault with everything and spreads unjustified negativity everywhere, including your blog, article or website. The above article shows some  very positive ways to deal with online "trolls", essentially "killing them with kindness". That works for me. How about you?